Customer Service Agent

Customer Service Agent

locationWien, Österreich
VeröffentlichtVeröffentlicht: 7.10.2022
Gastronomie / Tourismus
Our client is the largest sports betting and gaming company in the world. You’ll be in the thick of the action, making sure their customers enjoy an amazing entertainment experience, every day. To support their dynamic team in the heart of Vienna we are now searching for a motivated, client- focused personality as:

Customer Service Agent (m/w/d)

Full-time or Part-time

What you'll be doing:

  • Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

What we need from you:

  • Willingness and flexibility to work in the shifts
  • German language C1 level
  • English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
  • A flexible, creative and driven personality
  • General computer knowledge (MS Office, Internet)
  • Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided

What you can expect:

  • Great place to be
  • Awesome team of very knowledgeable & supportive colleagues
  • We offer an annual salary minimum EUR 31.000, - plus monthly allowances
  • Lunch vouchers are available
  • A permanent work contract after one year
  • Strong focus on the personal and professional development, including in-house mentorship and e-learnings
  • Relocation package
  • Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
  • A modern and dynamic working environment in the heart of Vienna

  • If you are interested in this challenging position, don´t hesitate to send us your application to ID Number. 90 325 preferably via ISG-Karriereportal or per eMail.

    Visit us at

ISG Personalmanagement GmbH
A-1010 Wien, Universitätsring 14
Merin Arathil, T: +43 664 856 42 46