IT Infrastructure & Service Desk Manager (m/f/d)
Founded in 1853, our client, the Prinzhorn Group, is still a family owned and managed group with 10,000 employees in 16 countries, and an European market leader in the corrugated packaging, paper and recycling industries.
With an annual turnover of 2,9 billion Euro, the Prinzhorn Group ranks among the top 5 in Europe in its segment. The family owned Prinzhorn Group has its headquarters in Vienna / Austria and is structured in three divisions: Dunapack Packaging (corrugated packaging solutions), Hamburger Containerboard (production of high-quality corrugated case material products) and Hamburger Recycling (collection and trading of secondary raw material).
With a modern approach, a long tradition and a clear goal for the future, Prinzhorn Group is committed to “living circularity” as its purpose and embraces “people”, “performance” and “responsibility” as its main core values.
In order to strengthen the IT Service team we are looking for you at any country where we are operating
YOU WILL.
Main tasks
- Ownership and accountability for the IT infrastructure and Service Desk services of the product
- Develop and continuously improve the IT infrastructure strategy and roadmap
- Responsible for budgeting, cost management and cost controlling for the product “IT Infrastructure & Service Desk”
- Provide functional and disciplinary leadership for the expert team, along with technical coordination of the members involved in the product
- Manage and supervise the external service providers for all IT infrastructure services & projects
- Align with Divisions and Holding to balance IT infrastructure needs
- Manage the on-call duty service (24/7) for the entire Prinzhorn Group
- Monitor and ensure compliance with Service Level Agreements (SLAs)
- Negotiate contracts with external partners.
Requirements
- Minimum five years experience in an IT Infrastructure function with leadership responsibility, ideally in a group of companies
- Five or more years professional experience in IT Infrastructure in a hosted services environment.
- Experience in coordination and management of IT vendors as well as IT budgetary and financial management
- Deep knowledge of IT service aspects such as SLAs, KPIs, ITIL and industry best practices
- In depth understanding of modern and emerging IT technologies, delivery approaches and trends
- Leadership, interpersonal skills and the ability to inspire others to find pragmatic solutions in a dynamic, multi-cultural, and geographically distributed matrix organization
- Combine and balance hands-on mentality and conceptional work
- Willingness to travel to all group-countries
- English business fluent
WE WILL.
We offer you
- Work as a valuable part of a dynamically, internationally growing corporation with a focus on sustainability and social commitment
- Your new job in a healthy and future-orientated Austrian family-business is varied and exciting
- We live circularity: people, performance and responsibility are our core values
- As a family-friendly company we ensure a smooth balance between private and professional spheres
- Enjoy a collegial working atmosphere within a motivated team
- We offer 38 hours per week, flexitime and two days homeoffice per week as a part of our regular contracts
- Depending on your specific qualification and professional experience, we offer you an annual gross salary starting at € 80.000,-.
- Location: Any country where we are operating
If you are interested in bringing your expertise to an attractive international organization, we look forward to your application. Please submit your application by use of Kennnummer 106.200 prefered via ISG-Karriereportal or per eMail.
If you want to make a difference, be different. We will.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.