My Hair Clinics

Supporting Patients and Staff with Disabilities at My Hair UK

As a practising doctor involved in aesthetic medicine, I’ve witnessed first-hand the impact a supportive clinical environment can have on those living with disabilities. At My Hair UK, inclusivity is embedded into every stage of the patient journey and staff experience. Our work goes beyond hair restoration — it’s about creating access to care, dignity in treatment, and equal opportunities in the workplace.

Adapting the Clinic Environment for Accessibility

We design our clinics to meet the physical and sensory needs of disabled patients. Every location is equipped with wheelchair-accessible entrances, step-free access to consultation and treatment rooms, and wide corridors for ease of movement. Restrooms meet BS 8300 standards for accessible facilities. These changes may seem small, but they reduce barriers that can prevent patients from even entering the building.

Treatment chairs adjust to various positions to accommodate those with musculoskeletal or neurological disorders. We also ensure that patients with limited upper limb mobility can comfortably access pre-operative preparations and post-operative care routines with staff assistance where necessary.

We’ve also addressed sensory overload concerns. For example, we maintain low-noise zones for those with auditory processing disorders, and offer consultations in quiet rooms with reduced lighting to support patients with photophobia or autism spectrum conditions.

Research shows that physical barriers and communication challenges are among the most cited reasons disabled people delay or avoid care (Krahn et al., Disability and Health Journal, 2015, ). Removing these barriers is essential for equitable access to elective treatments like hair transplants.

Communication and Consent

Informed consent is a legal and ethical priority. For patients with cognitive impairments or sensory disabilities, we provide information in multiple formats—written, visual, and verbal—to ensure understanding. British Sign Language (BSL) interpreters are available on request. Where appropriate carers or family members can be involved in consultations and post-op discussions, with the patient’s consent.

Our forms comply with guidance from the Accessible Information Standard (NHS England) which mandates that information be communicated clearly to patients with a disability impairment, or sensory loss.

We also tailor follow-up instructions to individual needs. For example, a patient recovering from a 2,000-graft FUE procedure—priced at £3,699—might need home support during the first few days post-op. In such cases, we offer phone check-ins, extended follow-up windows, and provide a simplified care plan that includes large-print or audio guides.

Staff Inclusion and Support

Equity applies behind the scenes as well. My Hair UK employs staff with various physical and sensory impairments. Reasonable adjustments—outlined in the Health and Safety Executive’s (HSE) Guidance on Disabled Workers—include voice-recognition software, ergonomic workspaces, and flexible shift patterns.

Disability-inclusive recruitment ensures interviews and onboarding processes are fair. A candidate with a visual impairment, for instance, might receive application materials in a compatible digital format and access to screen-reader-friendly platforms.

We also promote awareness through internal workshops focusing on inclusive communication, unconscious bias, and the social model of disability. This fosters a work culture where asking for help is normalised and mutual respect is expected.

Mental health is also recognised. Staff with anxiety or depression can access psychological support through our Employee Assistance Programme, in line with Mind’s Workplace Wellbeing Index standards. Making these systems visible reduces stigma and promotes early help-seeking.

Equal Care, Transparent Pricing

Our pricing structure is transparent. A standard beard transplant, for example, is £2,899 regardless of graft numbers as long as it can be completed in a single day. This fixed cost model avoids discriminatory pricing and supports those on fixed incomes, such as disabled patients relying on disability benefits, and with the pricing discrepancy between the UK and Turkey narrowing for hair transplants there is no longer need for medical tourism to save money.

Scalp hair transplants follow a clear scale—from £2,499 for up to 500 grafts, to £4,899 for 3,500 grafts. The price includes consultation, surgery, post-op reviews, and access to our digital care platform.

Patients with chronic illness often experience employment gaps or higher living costs. We understand this and provide flexible booking options to avoid unnecessary time off work or prolonged travel. Wherever possible, we accommodate late arrivals or short-notice reschedules without penalty.

Policy-Driven and Evidence-Based

Our policies are guided by UK legislation and best practice. The Equality Act 2010 informs our duty to avoid discrimination and make reasonable adjustments. We regularly audit accessibility using NHS England’s Accessible Health and Care Settings Toolkit and draw on peer-reviewed literature to refine service delivery.

For instance, Shakespeare et al. (2018) highlight that over 1 in 5 people in the UK live with a disability, but many experience poorer access to preventive and elective health care (The Lancet). In the context of aesthetic medicine, where disability is often overlooked, we aim to set a higher standard of inclusion.

We are currently reviewing a pilot programme to introduce video consultations with live captioning, and plan to expand our training to include modules on neurodivergence and chronic fatigue conditions—areas commonly misunderstood in clinical aesthetics.

H3: Frequently Asked Questions (FAQ)

Q: How do you support patients with non-visible disabilities like autism or chronic fatigue syndrome?
A: We offer longer appointment slots, quiet rooms, clear post-op guides, and staff trained to recognise sensory sensitivities. You can also request adjustments during booking.

Q: Can I bring a carer or support person to my hair transplant procedure?
A: Yes, you're welcome to bring someone with you. We can provide them with a chair in the room during consultation or surgery, if space allows.

Q: Are disabled staff employed at My Hair UK?
A: Yes. We offer reasonable adjustments during hiring and employment. Our aim is to create a supportive workplace with equal opportunity for career progression.

Q: What should I do if I need specific adjustments before my procedure?
A: Contact us before your visit. We’ll make sure your needs are documented and arrangements are made to accommodate you on the day.

Q: Are your clinics wheelchair accessible?
A: Yes. All our clinics have step-free access, accessible toilets, and wide treatment rooms to accommodate wheelchairs and mobility aids.

At My Hair UK, we see disability not as a limitation but as part of the diversity of human experience. Our responsibility is to meet patients and colleagues where they are—and to deliver world-class care that includes everyone.